What is KEIGHLEY CARE COMPANY LTD about?

About Us

Keighley Care Company was founded by care professionals who understand the realities of frontline care. Built on experience, training and a commitment to quality, our organisation has grown from a shared vision between two care assistants into a trusted provider delivering person-centred support across the community.

Our Story

KEIGHLEY CARE COMPANY LTD was founded by Tanvir Kapadi and Saqib Iqbal.

As young care assistants working for Allied Healthcare, once one of the largest home care providers in England, we spent years learning our profession from the ground up. While working together, we developed a passion for delivering high-quality care and a vision of creating a service built around compassion, professionalism and genuine relationships.

"I’m going to open my own one day."

It was a simple statement made as a young care worker, but it became the foundation of what would eventually become Keighley Care Company.

Alongside his work in care, Saqib also worked as a teaching assistant within a Special Educational Needs (SEN) school. Together, we spent over a decade building our knowledge, experience and understanding of care before progressing into management positions and ultimately establishing our own organisation.

Although our responsibilities now include leadership and management, we remain passionate about frontline care and still enjoy supporting service users directly whenever the opportunity arises.

"The fun is out there, not behind the desk."


Built on Experience

Throughout our careers we have been fortunate to learn from and work alongside some exceptional professionals who helped shape our approach to care.

Our first trainer and coordinator, Diane, brought over 20 years of experience across multiple care settings before progressing to become a Registered Manager for nearly a decade.

We were also fortunate to work alongside experienced leaders such as Mel, who recognised and encouraged excellence within Continuing Healthcare services and brought over 38 years of experience to the sector.

The lessons, support and mentorship received from these professionals continue to influence our values and standards today.


Training and Development

At Keighley Care Company, we believe that excellent care begins with excellent training.

To ensure our staff are confident, competent and supported, we have developed strong partnerships with experienced professionals across the local area. This includes access to specialist pharmaceutical guidance through our in-house qualified pharmacist and dedicated training delivered by qualified teaching professionals.

Our training department is led by experienced educators who understand both the practical and theoretical aspects of care, ensuring our staff are equipped with the knowledge, skills and confidence needed to deliver exceptional support.

"We have to trust the staff that come through our system. They know our style."

Our commitment to learning and development helps us maintain consistent standards and continuously improve the quality of care we provide.


Growing Our Own Leaders

One of our proudest achievements is seeing members of our team progress through the organisation.

Several members of our management team began their journey as care assistants with Keighley Care Company before gaining qualifications, developing their skills and progressing into leadership roles. Their success reflects our commitment to supporting career development and investing in people.

Today, our senior management team offers a combined experience of more than 125 years within health and social care.

We believe our staff do not simply work for us; they work with us as part of a shared mission to provide outstanding care and support to every service user.


Our Commitment

Five years into our journey, Keighley Care Company continues to grow stronger. Achieving a CQC Good rating during our first inspection was a significant milestone and a reflection of the dedication shown by our entire team.

However, we are not content to stand still.

As an organisation, we continuously review and improve our policies, procedures, systems and training to ensure we deliver the highest standards of person-centred care.

We are committed to:

  • Promoting dignity, respect and independence.
  • Delivering safe, effective and compassionate care.
  • Maintaining transparency and honesty in all our practices.
  • Listening to and valuing feedback from service users and their families.
  • Investing in staff development and professional excellence.
  • Continuously striving to improve the quality of our services.

Our goal is simple: to provide personalised, high-quality care that places each individual at the centre of everything we do.


Looking Forward

Keighley Care Company was built by care professionals, for the people we support.

Every decision we make is guided by our commitment to quality, integrity and compassion. As we continue to grow, we remain focused on delivering care that we would be proud for our own families to receive.

Together with our staff, service users, families and community partners, we look forward to continuing our journey and striving towards an Outstanding standard of care.

Introduction

Hello and welcome to Keighley Care Company

YOUR PERSONAL WORKER IS:

Keighley Care Company’s dedicated team will always listen and be at hand for any concern at any time of day.

All the community carers and staff at Keighley Care Company are very friendly and well trained. It is our aim to create and manage a bespoke service that focuses on the quality of the care delivered with a smile.
Keighley care company are regulated by The Care Quality Commission CQC the service we provide is quality assured and under regular thorough review to ensure you receive the best possible service.

Who is my first contact?

When your community carers are with you they will be happy to help with any concern or any assistance required.

If your community carers are not with you the personal worker on the first page of this booklet is who would know you and your personal file and what you need best.

Any of the Keighley Care Company team will be happy to help but will always look to connect you to your personal worker.

Your personal worker will conduct all your reviews and will ring you monthly to check if your service is still suited to you.

What should I expect from my service?

At Keighley Care Company you should receive a competent care service that feels professional, empowering and most of all caring.

As the little things go a long way Keighley Care Company tries to add as much attention to detail as possible to your personal care plan. If there is anything that would help your service, feel more tailored please feel free to request a reassessment or amendments to be made at any time.

Keighley Care Company staff are under constant training and development to better the service provided we implore all community carers and staff to display:

• A smile
• Honesty
• Competence in their work
• Professionalism
• Good communication skills
• An understanding of the service and systems

If you feel the service provided does not to equate to the standard required or described above, please feel free to contact the branch.