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What is KEIGHLEY CARE COMPANY LTD about?
KEIGHLEY CARE COMPANY LTD was started by two individuals who have worked as care assistants and still work as care assistants delivering care to you, we designed this company from the foundations of the training to the delivery of the care.
As a team with you at the centre we aim to provide person centred care that is delivered with a high level of competence to vulnerable people of all age groups.
The understanding of care was developed by different backgrounds to care. From Care management, all levels of domiciliary care, working with special needs children in a school setting to nursing.
On the way to today we have reconnected with the ladies that helped shape and support us to gain the experiences we have, we have also connected with some of the best professionals in the local area and created partnerships based on a passion for high quality care.
Giving your management team a combined experience of 115 years.
We aim to be specific in our care practice, with our personalised Policies and Procedures that are reviewed regularly. To consistently meet these standards, we use specialist training delivered in-house so your carers are confident, competent, and the best we can all be together.
It is KEIGHLEY CARE COMPANY LTD’S sole mission to constantly promote quality-assured standards of care. We will ensure that as a team we meet legislation and comply with standards required in the care sector, the management of this team intends to uphold its responsibility with the highest integrity and be responsive in our support and systems, so that you feel the support levels of our commitment.
KEIGHLEY CARE COMPANY LTD promises they will be transparent and honest in their procedures. Every effort will always be made to provide client satisfaction, any concerns, complaints and views will always be heard and valued. We aim to work with mutual respect and dignity within every action.
3 years into the mission the Team looks to get stronger and stronger. With new recruits and the same commitment to quality and development. After achieving a CQC Good we as a team are determined to get better, striving for that outstanding award.
My personal promise and intention from my heart is to keep working as hard as I possibly can to serve the vulnerable individuals and their families that utilise this service.
Tanvir Kapadi.
Introduction
Hello and welcome to Keighley Care Company
YOUR PERSONAL WORKER IS:
Keighley Care Company’s dedicated team will always listen and be at hand for any concern at any time of day.
All the community carers and staff at Keighley Care Company are very friendly and well trained. It is our aim to create and manage a bespoke service that focuses on the quality of the care delivered with a smile.
Keighley care company are regulated by The Care Quality Commission CQC the service we provide is quality assured and under regular thorough review to ensure you receive the best possible service.
Who is my first contact?
When your community carers are with you they will be happy to help with any concern or any assistance required.
If your community carers are not with you the personal worker on the first page of this booklet is who would know you and your personal file and what you need best.
Any of the Keighley Care Company team will be happy to help but will always look to connect you to your personal worker.
Your personal worker will conduct all your reviews and will ring you monthly to check if your service is still suited to you.
What should I expect from my service?
At Keighley Care Company you should receive a competent care service that feels professional, empowering and most of all caring.
As the little things go a long way Keighley Care Company tries to add as much attention to detail as possible to your personal care plan. If there is anything that would help your service, feel more tailored please feel free to request a reassessment or amendments to be made at any time.
Keighley Care Company staff are under constant training and development to better the service provided we implore all community carers and staff to display:
• A smile
• Honesty
• Competence in their work
• Professionalism
• Good communication skills
• An understanding of the service and systems
If you feel the service provided does not to equate to the standard required or described above, please feel free to contact the branch.